Frequently Asked Questions
How do I sign up?+
On our homepage, click the sign-up button. Create a username, enter your email address, and choose a password.
Forgot your password? Go to Login → Lost your password, enter your email, and follow the reset link.
How do I change my address or account information?+
Log in to My Account and update your address or profile details from your dashboard.
What are the delivery hours?+
Deliveries run from 08:00 to 19:00.
My delivery is late or has not arrived – what do I do?+
Please call us on 082 896 1675 and we’ll follow up with our driver immediately.
Can I request a special delivery time?+
Unfortunately we can’t guarantee specific time slots.
You can, however, add special delivery instructions (e.g. “Leave with neighbour at No. X”).
How do I provide special instructions for my delivery?+
Use the Order notes box during checkout to add instructions for the driver.
Is delivery free of charge?+
Yes—delivery is free to selected areas around Cape Town, Somerset West and Stellenbosch.
Which areas do you deliver?+
- Northern Suburbs
- Southern Suburbs
- Stellenbosch
- Somerset West
- City Bowl
- Atlantic Seaboard
Outside these areas? Call 082 896 1675 and we’ll try to arrange delivery.
What if I am not home on my delivery day?+
Contact us to make alternative arrangements. Redirections must be made by 17:00 the day before delivery. You can also call 082 896 1675.
Cancellation policy+
Orders lock on Thursday at 09:00. Once sourcing has started for your bag, we’re unable to accept cancellations.
I’m missing recipe cards+
We can WhatsApp or email you the recipe card—just contact us.
What ingredients should I have at home?+
Each recipe indicates any pantry items you’ll need. The most common are salt, pepper and olive oil.
Our meat+
All our meat is supplied by the Krazy Kiwi.
Portion sizes+
We know families eat different amounts—that’s why you can upsize your protein portion.
Do I have to upsize all my protein portions?+
No. Choose as many upsized portions as you need. (They cannot exceed the number of protein portions ordered.)
How big are the protein portion sizes?+
Typically 180–220 g per portion.
Refund policy+
Refunds or credits may be granted for:
- Incorrect products delivered
- Damaged or missing products
- Poor quality or missing ingredients
- Delivery errors outside the customer’s control
We don’t process refunds for accidental orders or change of mind.